Terms and Conditions of Sales

General: All purchase orders are subjects to approval and acceptance by TOH CHWEE HUAT IVORY COMPANY.

Price: All prices are Firm Fixed Price.

Payment: All payment must be settled before delivery.

Delivery Terms

On receipt of the payment from the buyer, our company will take necessary actions for delivery within 4 days.

We are happy to accept orders from all over the world provided you arrange your own courier/shipping.

Cancellation/Refund/Exchange Policy

Buyer may cancel purchases at any time before shipment. Once shipped, purchases will be subject to return process rather than cancellation process.

Return costs ($10) shall be borne by the party attributable to the return request, such as:
– the buyer where the return is due to his/her change of mind; and
– no return costs if its due to seller, where the return is due to the defects in the item or delivery of the wrong or different items.

For oversea purchases, return attributable to the buyer may not be practically possible due to high return costs. We take no responsibility and assume no liability for such cases.

In any cases of Exchanging sizes, it can only be make at our store.